Damaged/Incorrect Orders or Lost Package

Even with the best of efforts, things get broken in shipment or something tiptoes stealthily through the quality control process and sneaks into a shipping box. If it happens to you, just let us know within two business days of having received your shipment and we will replace the affected item(s).

If your shipment has not arrived when expected, you can track your order on your account page. If it appears to be lost, please click the CHAT BUTTON, or email wholesale@crownbees.com and let us know.