Returns

File a HELP CENTER support ticket within two business days of receipt of your products in order to be eligible to return products. (Exception: Please see DAMAGED/INCORRECT ORDERS POLICY AND INSTRUCTIONS under HELP CENTER.) We will let you know we have received your request and authorize you to return all or part of your order, and unless there are extenuating circumstances, prepare an RMA and email you a shipping label.

Original shipping fees are not refundable.  Adjustments will be made to your final invoice. Upon authorization, you may return products to:

Please be sure to include the order number on the outside of the box and at least one of the following with the product: invoice number or order number along with a reason for the return. Please allow one to two weeks for processing after receipt of your return. If you have any questions concerning your return, please contact us by clicking the chat button, or email wholesale@crownbees.com.